Returns
Returning Your Purchase
Are you not happy with your purchase? Is the size or color not quite what you hoped for? Don't worry, you can return your item and even your bike within 30 days of receiving all your products. This means that you have 30 days to return your purchases after you have received them. Feel free to look at the product as you would in a store. For example, take the bike out of the box and look at it from all sides. We would like to emphasize that the 30-day cooling-off period is not a period of use in which you can use the product extensively before returning it.
Returns Policy
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Testing of Items: All items may be tested (preferably indoors on a soft surface) as you would in a store. Products may only be returned without traces of use.
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Testing the Bike: Do you want to test the bike? This is possible up to a maximum distance of 1 kilometer on a clean and dry road surface. The battery, charger, and all supplied parts must be returned. This way you can test the bike as you would in a store.
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Packaging and Saleability: When returning an item, the packaging (including tags and hangtags) and the item itself must be in a saleable condition. If this is not the case, we reserve the right to deduct an amount from your refund.
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Exceptions: Some products are excluded from withdrawal. Please consult the general terms and conditions.
Exceptions that we do not accept returns
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Items or products with signs of assembly or use.
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Items or products without or with damaged original packaging.
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Products containing software where the seal has been broken.
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Items that smell of smoke, perfume, and/or similar odors.
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Underwear/swimwear cannot be tried on directly on the skin for hygiene reasons. Therefore, always wear your own underwear under the new underwear when trying it on and make sure the protective strip is present.
If items that fall within the above exceptions are returned, a reduction in value may occur. This will then be deducted from the refund.
Returns
For a quick processing of your return, we advise you to use our return form and add it to the return together with the invoice or packing slip. The return form can be found via the link below:
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Send your return to the address below (drop-off is not possible):
Return Address
Avignonlaan 12 5627GA Eindhoven